Terms & Conditions

Terms & Conditions

Legal entity: CoreScripts Technologies LTD, company number 14799652, registered in England and Wales.

These Terms & Conditions (“Terms”) govern your use of the SalesTrackify CRM platform and related services (collectively, the “Service”). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you must not use the Service.

1. Definitions

• “We”, “Us”, “Our” means CoreScripts Technologies LTD.
• “You”, “Customer” means the individual or legal entity using the Service.
• “Service” means the SalesTrackify CRM platform and any associated services.
• “Customer Data” means any data submitted or processed by you through the Service.
• “Subscription” means the paid plan under which you access the Service.

2. Eligibility & Account Registration

You must be at least 18 years old and have the legal capacity to enter into a binding contract under the laws of England and Wales to use the Service.

You are responsible for ensuring that all registration information you provide is accurate and up to date. You must keep your login credentials confidential and must not share them with any unauthorised person. You are responsible for all activities that occur under your account.

3. Description of the Service

SalesTrackify is a cloud-based Customer Relationship Management (CRM) platform designed primarily for small and medium-sized businesses engaged in services or product-based activities. Features may include, but are not limited to, lead management, contact management, sales pipeline tracking, analytics, communication logging, and team collaboration tools.

We may update, modify, or discontinue features of the Service from time to time to improve functionality, security, and performance. Where reasonably possible, we will notify you of material changes in advance.

4. Subscription, Fees & Payment

• Access to the Service is provided on a subscription basis.
• All fees are stated in Pounds Sterling (GBP) unless otherwise indicated and may be subject to VAT.
• Subscriptions are billed in advance on a monthly or annual basis, as selected by you.
• Payments are non-refundable except as required by law or explicitly set out in our Refund & Cancellation Policy.
• We reserve the right to suspend or terminate access to the Service in the event of late or non-payment.

5. Trial and Demo Use

We may offer free trials or demos of the Service. The duration and scope of such access will be described at the time of sign-up. We reserve the right to modify or withdraw trial access at any time. Trial access is provided “as is” and may be subject to reduced service levels or limitations.

6. Acceptable Use

You must not:

• Use the Service for any unlawful, fraudulent, or malicious purpose.
• Upload or transmit any viruses, malware, or other harmful code.
• Attempt to gain unauthorised access to the Service or any systems or networks connected to it.
• Interfere with or disrupt the integrity or performance of the Service or third-party data.
• Use the Service to send unsolicited or unauthorised advertising, spam, or bulk communications.
• Infringe upon the intellectual property or privacy rights of others.

We reserve the right to suspend or terminate your access to the Service if, in our reasonable opinion, you breach this section.

7. Customer Data & Data Protection

You retain all rights, title, and interest in and to Customer Data. You grant us a non-exclusive, worldwide, royalty-free licence to host, store, transmit, display, and process Customer Data as necessary to provide the Service and to comply with legal obligations.

We will process personal data contained in Customer Data in accordance with:

• UK General Data Protection Regulation (“UK GDPR”); and.
• Data Protection Act 2018.

Our role as a data processor (where applicable) and your responsibilities as data controller are further detailed in our Data Processing Agreement (DPA), which forms part of these Terms.

8. Data Security

Our role as a data processor (where applicable) and your responsibilities as data controller are further detailed in our Data Processing Agreement (DPA), which forms part of these Terms.

You are responsible for maintaining appropriate safeguards for your own systems, including secure devices, updated software, and strong password practices.

9. Service Availability & Support

We aim to provide a monthly uptime of at least 99%, excluding planned maintenance, emergency maintenance, and circumstances beyond our reasonable control (including force majeure events).

Details of our support hours, response times, and service levels are set out in our Service Level Agreement (SLA).

10. Intellectual Property Rights

All intellectual property rights in or arising out of the Service, including software, user interfaces, designs, and trademarks (such as the SalesTrackify name and logo), are owned by or licensed to CoreScripts Technologies LTD.

Except as expressly permitted in these Terms, you must not:

• Copy, modify, or create derivative works of the Service.
• Reverse engineer, decompile, or attempt to extract the source code of the Service.
• Resell, lease, or sublicense the Service to any third party.

11. Third-Party Services

The Service may integrate with third-party services (such as payment gateways, email providers, or analytics tools). Your use of such third-party services is subject to their separate terms and privacy notices. We are not responsible for the availability or performance of third-party services.

12. Limitation of Liability

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence;
• Fraud or fraudulent misrepresentation; or
• Any other liability which cannot be excluded or limited under applicable law.

Subject to the above, to the fullest extent permitted by law:

• We shall not be liable to you for any loss of profits, loss of business, loss of revenue, loss of anticipated savings, loss or corruption of data, or any indirect, special, or consequential loss or damage arising out of or in connection with the use or inability to use the Service.
• Our total aggregate liability to you for all claims arising out of or in connection with the Service or these Terms, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the total fees paid by you to us in the twelve (12) months immediately preceding the event giving rise to the claim.

13. Indemnity

You agree to indemnify, defend, and hold harmless [Your Company Name Ltd], its directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with:

• Your breach of these Terms;
• Your misuse of the Service; or
• Your violation of any applicable laws or regulations.

14. Term & Termination

These Terms commence on the date you first access or use the Service and continue until your Subscription is terminated.

We may terminate or suspend your access to the Service if you:

• Fail to pay any amounts due;
• Materially breach these Terms and fail to remedy such breach (if remediable) within a reasonable period after notice;
• Use the Service in a manner that, in our reasonable opinion, poses a security or legal risk.

Upon termination, your right to access the Service will cease. We may, at your request, provide you with a copy of your Customer Data within a limited time period (for example, 30–90 days), after which the data may be deleted in accordance with our data retention practices.

15. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the “Last updated” date at the top of this page. Where appropriate, we may also notify you by email or within the Service. Your continued use of the Service after any changes indicates your acceptance of the revised Terms.

16. Governing Law & Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation.

17. Contact Us

CoreScripts Technologies LTD
Address: Rugby, UK
Company Number(Reg): 14799652
Email: hello@salestrackify.com